On arrival at your destination airport and once in the arrivals hall, the driver or representative will be waiting for you with a sign with the name on the booking. 

If you don't find your driver, ask for Magar. If after 5 minutes in the arrivals hall you are unable to locate them, please go to Magar office number 11, located on the left as you come out. You can also  call. Monday - Friday from 0900 - 2000 on (00 34) 618 380 714 and all other times on (00 34) 600 087 307.Contacting us - General enquiries and changes (arrival or departure) should always be by email. In more urgent cases call the numbers above.

Saloon cars hold a maximum 4 passengers and 3 small suitcases. If you are traveling with 4 large cases, extra luggage such as a pushchair, golf clubs, bike, wheelchair or think you need extra room for any other reason, a minibus should be booked. Contact us and we'll tell you what size you'll need.

Our saloon cars and limousines have free WIFI. The WIFI password is Magarluxury

If your flight is delayed by up to 4 hours and your scheduled flight number does not change, you do not need to call us. Our local staff in the Canary Islands will know what time your flight is due to land and wait accordingly. If you miss a connecting flight and are allocated a new flight number or your delay is more than 4 hours, please contact us and let us know. There is no additional charge for flight delays.

If you have a trip back to the airport booked, this is to be prepaid either on arrival to Gran Canaria or at the time of booking. If you choose not to prepay for a trip to the airport then it will be cancelled. If you prepay a trip from resort to the airport and decide to cancel giving us 4 hours notice or more we will refund it in full. Our drivers accept cash (euros) or credit card payments.

Any changes should be received by email. Please don't ask the driver to make additional stops or changes to your booking that hasn't been pre-arranged via email. We can't be held responsible for any misunderstanding if you arrange something verbally with the driver.

On day of departure, please be ready at the agreed collection time at the main street entrance into the complex where you re staying. The driver will wait 5 minutes after this time. If the schedule allows they will try and wait longer if required but we cannot guarantee longer than 5 minutes.